Complaints and Grievances

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Pre-School and Long Day Care

Tel.: (02) 4628 3781 | pelican.cb@pelicanpreschool.nsw.edu.au | Vacation Care available!

Provide a mechanism that encourages families or carers of children attending the service, and the educators and staff to access feedback, complaints or grievance procedures whenever appropriate, and to provide a fair and just conflict resolution process
Build a culture of where feedback, complaints and feedback are viewed as opportunities not only to resolve concerns, but to build and expand the service's knowledge so as to allow for continuous improvement of its services and offering
The privacy of all parties involved will be safeguarded; all documents will be secured to protect the confidentiality.

Pelican Pre-School & Long Day Care @ Campbelltown
Managed and operated by Raffles Campus (Australia) Pty Ltd
ABN: 69 601 149 286

2 St. Stephen Road, Blair Athol, NSW 2560